CarBeep — Terms of Service (Buddy App / Workshop Partners)

Version: 1.0.0 Effective Date: [DATE] Last Updated: February 2026 Company: CarBeep Sdn. Bhd. (Registration No. [SSM NUMBER]) Registered Address: [REGISTERED ADDRESS]

⚠️ BEFORE PUBLICATION: Replace all [BRACKETED PLACEHOLDERS] with actual

values: SSM registration number, registered address, effective date,

commission percentage, and payout frequency.

This document must be reviewed by Malaysian legal counsel before use.

1. Introduction

1.1 About These Terms

These Terms of Service ("Terms") govern your use of the CarBeep Buddy mobile application ("App") and related services ("Services") provided by CarBeep Sdn. Bhd. ("CarBeep", "we", "us", "our"), a company incorporated in Malaysia.

The CarBeep Buddy App is designed for automotive workshop operators, their staff, and authorised personnel. By creating an account or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the App or Services.

1.2 About the Buddy App

The CarBeep Buddy App enables workshop partners to:

• Receive and manage customer booking requests
• Provide service quotations and manage service workflows
• Manage workshop profile, catalogue, and staff
• Process booking payments through the CarBeep platform
• Access and verify KYC documents for insurance and loan applications

(authorised roles only)

• Communicate with customers via in-app chat

1.3 Relationship with Customer Terms

These Terms are separate from the CarBeep Customer App Terms of Service. Both apps share the same Privacy Policy, which governs data collection and processing across the CarBeep platform.

1.4 Changes to These Terms

We may update these Terms from time to time. Material changes will be notified through the App and require re-acceptance. Continued use after accepting updated Terms constitutes agreement to the revisions.

2. Eligibility and Registration

2.1 Workshop Eligibility

To register a workshop on CarBeep, you must:

• Be a legally registered business in Malaysia with a valid **SSM

(Suruhanjaya Syarikat Malaysia)** registration

• Hold any licences required to operate an automotive workshop in your

jurisdiction

• Have a valid Malaysian mobile phone number for account verification
• Have the authority to enter into binding agreements on behalf of the workshop

business

2.2 Account Registration

Workshop registration requires:

1. Phone verification — via OTP sent through WhatsApp or SMS
2. Business information — workshop name, SSM registration number, address,

contact details, operating hours

1. Service information — supported vehicle brands, services offered, pricing
2. Terms acceptance — acceptance of these Terms and the Privacy Policy

You warrant that all information provided during registration is accurate, current, and complete, and that you will maintain the accuracy of such information.

2.3 Staff Accounts

Workshop owners may invite staff members to access the App with specific roles:

The workshop owner is responsible for:

• Granting appropriate access levels to staff
• Ensuring staff comply with these Terms and the Privacy Policy
• Promptly revoking access when a staff member leaves or changes role
• All actions performed by staff under the workshop's account

3. Booking Management

3.1 Receiving Bookings

When a customer submits a booking request through the CarBeep Customer App:

1. You will receive a notification in the Buddy App
2. You must review and respond to the booking request in a timely manner
3. You may accept, decline, or propose changes to the booking
4. If you accept, the customer's Deposit (RM50.00) is collected by CarBeep to

confirm the booking

3.2 Service Obligations

By accepting a booking, you agree to:

• Provide the agreed service at the scheduled date and time
• Provide an accurate and itemised quotation before commencing work
• Communicate any changes to the scope, cost, or timeline promptly through the

App

• Complete the service to a professional standard in accordance with applicable

automotive industry standards

• Maintain adequate insurance coverage for your workshop operations, including

coverage for customer vehicles in your care

3.3 Quotation and Final Billing

• You must provide a quotation through the App before proceeding with the

service

• The customer must approve the quotation before work begins
• Upon completion, you submit the final bill through the App
• The customer pays the remaining balance (final bill minus the Deposit) through

the App

3.4 Cancellation by Workshop

If you need to cancel an accepted booking:

• Notify the customer as early as possible through the App
• The customer will receive a full Deposit refund
• Frequent cancellations may result in reduced visibility on the platform or

account suspension

4. Payments and Commission

4.1 Payment Flow

All customer payments are processed through the CarBeep platform via our payment processor, Stripe. The payment flow is as follows:

1. Customer pays the full service bill through the App
2. CarBeep collects the payment on behalf of the workshop
3. CarBeep deducts its commission (see Section 4.2)
4. Workshop receives the remaining amount (bill minus commission)

4.2 Commission

CarBeep charges a commission on each completed booking transaction. The commission structure is as follows:

• Commission rate: [COMMISSION PERCENTAGE]% of the total service bill
• The Deposit (RM50.00) paid by the customer at the time of booking is an

advance portion of the total service bill, not an additional fee. Commission is calculated on the total service bill amount (which includes the Deposit portion)

• The commission rate may vary based on your partnership tier or any promotional

agreements

• The applicable commission rate will be clearly stated in your workshop

partnership agreement and visible in the App

• CarBeep reserves the right to modify the commission rate with **thirty (30)

days' prior written notice**

4.3 Payout Schedule

• Payouts are processed on a [WEEKLY / BI-WEEKLY / MONTHLY] basis
• Payout details and transaction history are available in the App dashboard
• CarBeep is not responsible for delays caused by your bank or payment provider

4.4 Taxes

You are solely responsible for:

• Registering for and complying with all applicable tax obligations (including

SST if applicable)

• Accurately reporting income received through the CarBeep platform
• Paying all applicable taxes on your workshop income
• CarBeep does not provide tax advice

5. Workshop Profile and Content

5.1 Workshop Information

You agree to maintain accurate and up-to-date information on your workshop profile, including:

• Business name and SSM registration number
• Address and operating hours
• Contact phone number and email
• Supported vehicle brands and service categories
• Service pricing (where displayed)

5.2 Photos and Media

You may upload photos of your workshop (logo, banner, gallery images). By uploading photos, you:

• Warrant that you own or have the right to use the images
• Grant CarBeep a non-exclusive, royalty-free licence to display the images in

connection with the Services

• Acknowledge that images must not contain offensive, misleading, or

inappropriate content

5.3 Reviews

Customers may post reviews and ratings about your workshop. You acknowledge that:

• CarBeep does not edit or control customer reviews
• You may respond to reviews through the App
• CarBeep may moderate reviews that violate our content guidelines
• You may not incentivise or coerce customers to post positive reviews or remove

negative reviews

6. Customer Data and Privacy

6.1 Customer Data Access

Through the Buddy App, you and your authorised staff may access certain customer information necessary to provide the booked service, including:

• Customer name
• Vehicle information (make, model, year, plate number)
• Service requests and booking notes
• Chat messages related to the booking

6.2 Data Use Restrictions

You agree that:

• Customer data accessed through the App may only be used for the purpose of

fulfilling the booked service

• You shall not export, copy, download, or store customer data outside of the

CarBeep platform except as necessary to perform the service

• You shall not contact customers outside of the CarBeep platform for marketing

or solicitation purposes using contact information obtained through the App

• You shall not share, sell, or disclose customer data to any third party
• You shall comply with all applicable provisions of the Personal Data

Protection Act 2010 ("PDPA") with respect to customer data

6.3 Data Breach

If you become aware of any actual or suspected breach of customer data security:

• You must notify CarBeep immediately at partner-security@carbeep.my
• You must cooperate with CarBeep's investigation and remediation efforts
• You must take immediate steps to contain the breach and prevent further

unauthorised access

7. KYC Document Handling (Authorised Roles Only)

7.1 Applicability

This section applies only to users with the Admin or KYC Officer role who are authorised to access and process KYC (Know Your Customer) documents for insurance and loan applications.

7.2 KYC Officer Responsibilities

If you are assigned the KYC Officer role, you agree to:

• Handle all KYC documents with the highest level of confidentiality
• Access documents only for legitimate business purposes (document verification,

partner submission)

• Not copy, screenshot, download, or retain documents outside of the CarBeep

platform except through the authorised download function

• Log out of the App when not actively using it
• Report any suspicious activity or potential data breach immediately

7.3 Document Verification

When verifying KYC documents:

• Review documents for authenticity, completeness, and legibility
• Approve or reject documents with clear reasons
• Do not make lending, insurance, or eligibility decisions — this is the

responsibility of the financial institution or insurance provider

• Follow the verification procedures documented in the CarBeep KYC Staff

Training Guide

7.4 Partner Submission

When downloading documents for submission to insurance or loan partners:

• Select the correct partner from the partner registry
• Provide the reason for download (insurance submission, loan submission, or

verification)

• Use only approved submission channels (partner portal or encrypted email)
• Confirm deletion of local copies after submission
• All downloads are logged and audited

7.5 Consequences of Misuse

Misuse of KYC documents, including but not limited to unauthorised access, copying, distribution, or failure to follow handling procedures, may result in:

• Immediate suspension or termination of your account
• Removal of your KYC access privileges
• Legal action under the PDPA and other applicable laws
• Reporting to relevant authorities

8. Intellectual Property

8.1 CarBeep's Intellectual Property

The App, including its design, features, content, logos, trademarks, and software, is the property of CarBeep or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App in accordance with these Terms.

8.2 Workshop Content

Workshop names, logos, and descriptions remain the intellectual property of the respective workshop owners. By listing on CarBeep, you grant us a licence to display this content in connection with the Services.

9. Privacy and Data Protection

9.1 Privacy Policy

Your use of the App is governed by our Privacy Policy, available at:

https://carbeep.my/legal/privacy-policy

The Privacy Policy describes how we collect, use, and protect personal data for both workshop partners and customers across the CarBeep platform.

9.2 Workshop Data Collection

CarBeep collects and processes the following workshop data:

• Business name, SSM registration, address, and contact details
• Workshop owner and staff personal information (name, phone, email)
• Transaction and booking data
• Chat messages and communications
• App usage data

9.3 Audit Logging

All access to sensitive data (customer information, KYC documents, financial records) is logged with timestamps, user identification, and action type. These logs are retained for audit and compliance purposes as described in our Privacy Policy.

10. Account Suspension and Termination

10.1 Suspension by CarBeep

CarBeep may suspend your workshop account if:

• We reasonably suspect fraudulent, abusive, or illegal activity
• You materially breach any provision of these Terms
• You fail to respond to bookings consistently (chronic non-responsiveness)
• Customer complaints reach an unacceptable level
• Your SSM registration or workshop licence lapses or is revoked
• Your staff mishandle KYC documents or customer data

10.2 Termination by You

You may request termination of your workshop account by contacting support@carbeep.my. Upon termination:

• All pending bookings must be completed or cancelled
• Outstanding commission payments will be settled within thirty (30) days
• Your workshop profile will be removed from the platform
• Customer data accessed through your account will no longer be accessible
• KYC documents and audit logs will be retained as required by law

10.3 Termination by CarBeep

CarBeep may terminate your account with thirty (30) days' notice for convenience, or immediately if you materially breach these Terms.

10.4 Effect of Termination

Upon termination:

• Your right to use the App ceases immediately
• Accrued payment obligations survive
• Data protection obligations survive as described in the Privacy Policy
• Sections of these Terms that by their nature should survive termination shall

survive, including Sections 6, 7, 8, 9, 12, and 13

11. Limitation of Liability

11.1 No Warranty

The App and Services are provided on an "as-is" and "as-available" basis. CarBeep makes no warranties regarding the availability of bookings, revenue, or customer demand.

11.2 Limitation

To the maximum extent permitted by Malaysian law:

• CarBeep shall not be liable for any indirect, incidental, special,

consequential, or punitive damages

• CarBeep's total aggregate liability shall not exceed the total commission

earned by CarBeep from your workshop in the twelve (12) months preceding the claim

• CarBeep shall not be liable for:
• Customer disputes regarding service quality
• Customer no-shows
• Loss of revenue or business due to platform unavailability
• Actions of your staff or subcontractors
• Decisions by insurance providers or financial institutions regarding

applications processed through the platform

11.3 Indemnification

You agree to indemnify and hold harmless CarBeep from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your workshop's services or business operations
• Any claims by customers related to the quality of your services
• Misuse of customer data or KYC documents by you or your staff
• Your violation of any applicable law or regulation

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any workshop partnership agreement, constitute the entire agreement between you and CarBeep.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Waiver

No failure or delay by CarBeep in exercising any right shall constitute a waiver of that right.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. CarBeep may assign its rights and obligations without your consent.

13.5 Notices

We may send notices via the App or to the contact details associated with your account. You may contact us at:

• Workshop support: support@carbeep.my
• Legal matters: legal@carbeep.my
• Data protection: privacy@carbeep.my
• Security incidents: partner-security@carbeep.my

13.6 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

14. Contact Us

CarBeep Sdn. Bhd. Registration No.: [SSM NUMBER] Address: [REGISTERED ADDRESS]

• Workshop Support: support@carbeep.my
• Legal: legal@carbeep.my
• Data Protection Officer: privacy@carbeep.my

By using the CarBeep Buddy App, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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